We believe most complaints are usually related to poor communication, either on the buyers behalf or the sellers behalf. Before you air dirty laundry in the feedback section, please try and communicate with the other party. A phone call or e-mail can go a long way toward settling most disputes. Remember, we are all humans, and all of us are prone to a mistake or misunderstanding.
Before contacting Gemstone Auction with a complaint about another user,
please do the following first:
Most problems are a result of poor communication,
Many people are not accustomed to communicating via computer. Try exchanging information and
resolving any differences by following this link.
If you feel this does not take care of your problem , then leave feedback on
the transaction in the feedback section.Remember not to be emotional. Make only
factual statements, Nothing libelous or slanderous. If you paid for and did not receive your item, and you suspect mail fraud.then we
suggest contacting the National Fraud Center.
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